Frequently Asked Questions

Yes, but you will not be able to claim the Medicare rebate for the cost of the visit until you provide us with a referral and your account is paid in full.

Medicare provides a rebate for the cost of your consultation and required tests. The rebate is set by Medicare and does not cover the full amount of your visit. We will claim your Medicare rebate for you when we have a current referral and your account is paid in full.

The ophthalmology profession is in consultation with the government to provide Medicare rebate for these services in the future.

Eye Doctors Mona Vale is a private clinic and does not provide bulk-billing for services. If you are in financial difficulties, please discuss with your doctor so that suitable arrangements can be made. It is important that you do not simply cease treatment or follow-up because of cost. We are here to help you, but you must let us know first.

Private Health Insurance is for hospital admittances. Your level of cover is your responsibility and will determine if you are covered for ophthalmic surgeries.

Any qualified medical practitioner or optometrist in Australia can refer you to see our doctors.

A lot of information is required to fully assess your problems and make the correct diagnosis. Diagnostic clues can be found in seemingly unrelated areas of your life, such as your occupation or habits. Therefore, we invest much effort in gathering information and this takes time. Eye examination also requires complex equipment and techniques, which are time consuming, and your pupils need to be dilated for a complete retinal examination to be possible.

Firstly, please accept our apology if you are asked to wait longer than usual. Although we do our best to anticipate what our patients will require before the visit, the problems uncovered often need immediate attention, not only for further investigations and treatment, but also to explain the findings to the patient. Furthermore, because patients can present with emergency problems, the waiting time for the rest of the patients can sometimes be unpredictable. On the other hand, you can be assured that, should you be the one to require immediate attention, your problems won’t be set aside for a more convenient time.

Patients with painful eye conditions are seen without delay. Patients who had surgery are also seen as soon as possible to ensure that they do not require additional procedures. There will be patients who may in fact have arrived earlier, but left the clinic temporarily. When possible, we try to see children and sick or disabled patients first.

Proper eye examination requires your pupils to be fully dilated. Because retinal disorders often affect both eyes, we strongly recommend that you have both eyes examined thoroughly. If for any reason you cannot have both eyes dilated on the day of your visit, please make an arrangement for a complete examination of your other eye at the earliest opportunity.